Terms of Service

1. Agreement to Terms

By accessing or using LexiLink.ai ("we," "our," or "us") services, you ("you" or "your") agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access our services.

These Terms constitute a legally binding agreement between you and LexiLink.ai. We reserve the right to modify these Terms at any time. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Description of Service

LexiLink.ai provides AI-powered concierge services for legal professionals, including:

• Custom AI implementation and integration services
• Natural language case intelligence and document analysis
• Automated client intake and workflow optimization
• Revenue cycle acceleration and practice management solutions
• Ongoing support, training, and system optimization
• Consultation and strategic AI planning services

Our services are provided on a white-glove, concierge basis with personalized implementation for each client.

3. User Eligibility and Account Registration

3.1 Eligibility

To use our services, you must:

• Be a licensed legal professional or authorized representative of a law firm
• Be at least 18 years old
• Have the legal capacity to enter into binding agreements
• Not be barred from using our services under applicable laws

3.2 Account Registration

You may need to register for an account to access certain services. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

4. Fees and Payment

4.1 Service Fees

Our services are provided on a customized basis with fees determined through consultation. Pricing includes:

• Initial consultation and assessment (complimentary)
• Custom implementation and setup fees
• Monthly or annual service subscriptions
• Ongoing support and optimization fees

4.2 Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Invoices are due within 30 days of receipt
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment
• All fees are non-refundable except as expressly stated

5. User Responsibilities and Conduct

5.1 Legal and Ethical Compliance

You agree to:

• Comply with all applicable laws, rules, and regulations
• Adhere to legal ethics and professional responsibility standards
• Use our services only for lawful purposes
• Obtain all necessary consents for data processing
• Maintain client confidentiality and privilege

5.2 Prohibited Activities

You may not:

• Use our services to engage in illegal activities
• Violate intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Use our services in ways that could damage our reputation
• Share access credentials with unauthorized users

6. Intellectual Property

6.1 Our Intellectual Property

All content, features, and functionality of our services, including but not limited to:

• Software, algorithms, and AI models
• Trademarks, service marks, and branding
• Copyrighted materials and documentation
• Trade secrets and proprietary processes

These remain our exclusive property and are protected by intellectual property laws.

6.2 Your Data Rights

You retain all rights to your data and client information. We acquire no ownership rights through our services. However, you grant us limited rights necessary to provide our services, including processing and analyzing your data to deliver AI-powered insights and optimizations.

7. Data Privacy and Security

Your privacy and data security are paramount. Our data handling practices are governed by:

• Our comprehensive Privacy Policy
• Industry-standard security protocols
• Legal and regulatory compliance requirements
• Professional confidentiality obligations

We implement bank-level security measures and maintain SOC 2 Type II compliance. Your client data remains under your control and is never used for purposes other than providing our contracted services.

8. Service Availability and Support

8.1 Service Levels

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance and unexpected outages may occur. We provide detailed service level agreements for enterprise clients.

8.2 Support Services

Support is provided through multiple channels:

• Email support with 24-hour response times
• Phone support during business hours
• Live chat for immediate assistance
• Dedicated account management for enterprise clients
• Comprehensive documentation and training resources

9. Disclaimers and Limitations

9.1 AI Limitations

While our AI systems are highly sophisticated, they are tools that assist legal professionals, not substitutes for legal judgment. You acknowledge that:

• AI outputs should be reviewed by qualified legal professionals
• Final legal decisions remain your responsibility
• AI systems may have limitations or errors that require human oversight
• Results may vary based on input quality and context

9.2 General Disclaimers

Our services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, LexiLink.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

This limitation applies to all claims, whether based on contract, tort, or otherwise, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless LexiLink.ai, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Your infringement of third-party rights
• Any content or data you submit to our services

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us. Upon termination, your access to our services will cease immediately, though we may retain certain data as required by law or for legitimate business purposes.

12.2 Termination by Us

We may terminate or suspend your account immediately for violations of these Terms or for other reasons we deem necessary to protect our services or users. We will provide notice when possible.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in San Francisco County, California, in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through our website or direct communication. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our services, constitute the entire agreement between you and LexiLink.ai concerning the subject matter hereof.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: