Privacy Policy

1. Introduction

LexiLink.ai ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered legal technology services. We understand that as legal professionals, you handle sensitive client data, and we treat privacy with the same seriousness you do.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Contact Information: Name, email address, phone number, and firm information
• Account Information: Login credentials and account preferences
• Professional Information: Practice area, firm size, and legal expertise
• Communications: Messages, feedback, and support requests you send to us
• Client Data: Information about your clients that you choose to process through our AI systems

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and system activity
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Professional directories and legal associations
• Referral partners and business contacts
• Public records and professional certifications

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered legal services
• Personalization: To customize your experience and provide relevant recommendations
• Communication: To respond to your inquiries and provide customer support
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send you information about our services (with your consent)
• Security: To detect, prevent, and respond to security threats

4. Information Sharing and Disclosure

4.1 When We Share Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: With trusted third-party service providers who assist our operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent
• Protection: To protect the rights, property, or safety of LexiLink, our users, or others

4.2 Client Data Protection

Your client data is treated with the highest level of confidentiality. We implement bank-level security measures and never access, view, or use your client information for any purpose other than providing the services you've requested. Your client data remains under your control at all times.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and role-based permissions
• Regular Audits: Continuous security monitoring and regular security assessments
• Compliance: SOC 2 Type II compliant infrastructure and processes
• Incident Response: 24/7 monitoring and rapid response to security incidents
• Employee Training: Regular security awareness training for all team members

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy:

• Active Accounts: Information associated with active accounts is retained while you use our services
• Legal Obligations: Certain information may be retained longer to comply with legal requirements
• Analytics: Aggregated, anonymized data may be retained indefinitely for analytics purposes
• Account Deletion: Upon account deletion, most personal information is permanently deleted within 30 days

7. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured, machine-readable format
• Opt-out: Opt-out of marketing communications or certain data processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected] or through our contact form.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings or our cookie consent banner.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

10. Third-Party Services

Our services may integrate with or contain links to third-party services. This Privacy Policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you use.

11. Children's Privacy

Our services are intended for legal professionals and businesses. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also provide notice through other means as required by law.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: